Shipping policy

Gul-e-naqsh Shipping Policy

Thank you for shopping with Gul-e-naqsh. We are dedicated to providing a seamless and reliable delivery experience for your luxury apparel. Please review our shipping guidelines below.

1. Order Processing All orders are meticulously prepared and processed within 1 to 3 business days, Monday through Friday (excluding public holidays). Any orders placed on weekends or holidays will begin processing on the following business day.

2. Shipping Rates & Free Delivery We offer a standard flat shipping rate of PKR 200–250 for nationwide delivery, and you can enjoy free shipping on all orders over PKR 5,000. For any special delivery locations, calculated shipping costs will be clearly displayed at checkout before you finalize your purchase.

3. Shipping Methods & Timelines Standard delivery within Pakistan typically takes 3 to 5 business days. We proudly offer Cash on Delivery (COD) alongside secure online payment gateways for your convenience. Please note that delivery timelines are estimates and may occasionally be impacted by severe weather, courier delays, or other unforeseen circumstances.

4. Order Tracking Once your Gul-e-naqsh order has been dispatched, you will receive a shipping confirmation containing your tracking number. You can use this information to monitor your package's journey to your doorstep.

5. Lost or Damaged Packages We take immense pride in securely packaging our luxury outfits. However, if your package is lost in transit or arrives damaged, please reach out to us immediately. We will work closely with our courier partners to resolve the issue as quickly as possible.

6. Address Accuracy To ensure smooth delivery, please double-check that your shipping address and contact details are completely accurate at checkout. Gul-e-naqsh cannot take responsibility for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Return & Exchange Shipping If you need to return or exchange a garment, the customer is responsible for the return shipping costs. However, if the return is due to a defective, damaged, or incorrect item sent by us, Gul-e-naqsh will cover the shipping fees. Please refer to our Return & Refund Policy for full details.

Contact Us If you have any questions regarding your delivery or our shipping options, please feel free to reach out to us via our WhatsApp support channel or email us at gulenaqsh8@gmail.com.